Joshua Franks Wilmington, DE Bryan was great! Got me exactly what I wanted. They listened to what my needs for a bike was and my financial standings were and they exceeded my expectations. Definitely will buy another bike from bryan again! 5 stars across the board. Leslie Snell Hatboro, PA Well this is different than any other testimonial written for this wonderful dealership. You see my mother was diagnosed with a terminal illness in July of this year; was given less than a year to live on this beautiful earth. She only had 2 items on her bucket list: see Orka in the wild, and ride a Harley (she lived well, this 84 year old lady). So where else to turn but Rommel dealership, long story short... this is an amazing bunch of people! My mother had the ride of her life on Nov. 3, 2018!From the first contact with the phone operator, to Shelby, Doc ( her trusted driver), the entire staff made her feel like she was the most important thing to happen on that day. The joy that my entire family experienced that day will never be forgotten. All that was in it for this dealership was a tearful "Thank you" from my family. You see there are still thoughtful, caring, and honest people in this world who are more than willing to make a little old lady's last months on this world so much happier. Thank you, Doc for taking time out of your sales day to take my mom for the ride of her life!Shelby, you are just so helpful, professional and a true delightful person.Once again, Thank you Rommel sales team for making this experience one that brought such joy to my entire family. Rob Roth Smyrna, DE Byran McDermott got me my dream bike, a 2019 Street Glide. He knows everything about the bikes and can answer all you questions, he made it easy. I got what I wanted on trading in my old bike and a comfortable monthly payment. Happy? You Bet! Looking for a Harley? See Bryan, he's the guy you need to know. Al Agostinelli Pittsburgh, PA 400 miles from home we stopped at Rommels (on an 09 Ultra) to stretch our legs and buy a t-shirt for my wife. 4 1/2 hours later we pulled out on a 19 Limited. Never expected or planned on this..... The entire staff was great. They made a BIG spur of the moment decision worth it. I encourage anyone to stop in and talk to Doc. Bobby Liable Pennsville, NJ This being my first Harley I was unsure which model was right for me. Doc was aces and went over all the models that I looked at. He answered all my questions and helped me decide on the 2014 Road King that I purchased. Docs knowledge of all the different models was nothing short of amazing. He helped me get the bike that best suited what I want in my riding experience. I would recommend ANYONE looking to get a Harley to definitely give Rommel an opportunity. From beginning to end it was a very pleasant experience. Thanks to the whole staff for your professionalism. Kissiah Burvig Linden, NC Where do I start? Well lets just say that the overall experience at Rommel Smyrna is nothing short of perfect. I brought my very first Harley with Doug, who has since retired, but We hubby and I for a Birthday/Fathers Day gift traveled back from NY and NC to get the perfect Bike just for him. Doc is the best I can't put into words the level of great customer service skills that he holds. For someone who is professional in career and pride myself on giving my customers the best customer service I can offer so I look to see if I will be treated the same why. We hit the jack pot with Doc! From the beginning he remembered me and the bike that I brought 2 years ago (wow). He was knowledgeable, professional and funny. He walked us through the whole process from start to finish. We purchased a 2018 Road Glide Special on Sat 06/16/18 and on 06/17/18 we picked it up. He once again spent time going over the function of the bike with Hubby and I answering any question we had. He even assisted with the loading. This is Jeans first Harley and we couldn't have asked for a better team to make this one Fathers Day he will never forget! From Shelby to Greg having the bike that was originally in the New Castle store shipped down to the Smyrna store so that we could purchase from a team member in the Smyrna location. I drove 7 hours from Linden, NC and hubby 4 hours from Long Island NY. We would and are going to do again for the service we received. I only recommend Rommel Of Smyrna for anyone wanting to become apart of the Harley Davidson family! Peace and Blessings. Giuliano Zaratin Hamburg, NJ Special recognition to Paul Bowser (Business Mgr.), Michael "Doc" Purcell (Sales) and Justin in Parts. Each individual treated us like family. Highly informative and professional. Overall great customer service! Fred Warner Coatesville, PA Big thanks to Doc, Shelby, and Greg for putting in the work for my new bike. 5 stars from top to bottom this place is the best! Mike Robertson Dover, DE Hopefully I have enough room. Comments on individuals. Let's start with my first contact Donna - If she doesn't know the answer to your questions she can find out and quickly gets back to you. Very friendly and willing to help. Greg - limited contact but very friendly and steered me in the right direction. Doc - Wow, really great salesperson, knowledgeable, friendly, straight forward, thorough , funny, need I say more. Anne and Ashly in Gift Shop - both very friendly and helpful and knowledgeable about the products. Paul - Very friendly and passionate. One thing he said that really struck me was "We trust and are loyal to our customers. until they give us a reason not to be" The integrity is there. Trish -Another awesome salesperson willing to help and chip in when others are busy. Very friendly and knowledgeable. Justin - Again another person that was willing to help and very friendly when doing so. Quick with responses when researching part questions. Overall, my experience at Rommel was the best experience anyone can have when buying a bike for the first time. The level of dedication and attention is awesome. I love that they honor customers that served our country. I would recommend Rommel Harley in Smyrna to anyone looking to by another or first bike . A Big Thank you to ALL for an awesome experience!!!!!!! Ride On!!!!